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Opsgenie vs Rootly On-Call: Key Differences

Opsgenie is just a paging solution designed to wake you up when things go wrong, but it does not help you respond or learn from the incident beyond acting as a smoke detector.

PagerDuty

Rootly is an all-in-one incident management platform designed for the entire incident lifecycle, not just paging. Orchestrating response from on-call alerting all the way to the retrospective and everything in between. Companies such as LinkedIn, Figma, NVIDIA, and 100s of others rely on Rootly to manage their incidents already.

rootly

10 Common Opsgenie Challenges

Opsgenie is not a core competency for Atlassian, serving more as an acquired bolt-on offering rather than a key product in their portfolio (unlike Jira, Confluence). Innovation has stagnated, and their reliability has come into question, particularly after a two-week outage—an alarming issue for such critical infrastructure.

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Comparing Rootly On-Call

Rootly is an end-to-end incident management platform that powers the entire incident response lifecycle, from first alert to retrospective.

Opsgenie is primarily an alerting tool that offers some rudimentary incident management capabilities at an extra charge that often aren’t used.

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Feature Comparison

Turnkey Migration from Opsgenie to Rootly

  • Opsgenie has done a good job defining the core concepts of on-call and paging. Rootly On-Call has deliberately kept those concepts the same which makes ease of adoption and the learning curve for responders very easy. We often hear it feels second nature to pick-up and start using.
  • We have an automated migration process pulls over schedules, escalation policies, and user details. We have a team of experts whose full-time job is to help our customers migrate smoothly.
  • The entire migration process for small teams is less a matter of minutes but for larger organizations can be longer depending on complexity.

The poor reliability track record of Opsgenie scares me that I won’t receive a page.

Our teams do not collaborate in Opsgenie to respond to incidents, we use tools like Slack.

Only engineering uses Opsgenie because it’s not designed for everyone else. It creates separation.

Opsgenie only helps me with the initial alerting but can’t help me respond to the rest of the incident.

Workarounds are required such as modelling teams as services or creating dummy users to fill gaps.

The UI feels dated, unintuitive, is hard to configure, and feels as difficult as Jira. Not suited for modern teams.

Configuring and updating on-call schedules and overrides are difficult and don’t feel human-centric.

Innovation and feature development has remained stagnant. We lack many table stake features.

Not a true partnership where they proactively help me improve my incident response process.

Feels like they no longer invest in Opsgenie development anymore, can’t remember their last release.

Stunning Mobile App

Stunning Mobile App

Native Shadow Rotations

Native Shadow Rotations

On-Call Pay Calculator

On-Call Pay Calculator

Synced Slack User Groups

Synced Slack User Groups

Schedule Gap Detection

Schedule Gap Detection

Seamless Overrides

Seamless Overrides

Cycle-Based Round Robin

Cycle-Based Round Robin

Slack Native

Slack Native

Simple Escalation Policies

Simple Escalation Policies

Migrate from Opsgenie to
Rootly On-Call in
< 10 mins

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